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Delivery

delivery.jpg 

Postage costs are calculated on the total weight of your order and your location. If any part of your order is out of stock we will contact you via email or telephone to advise you on the delivery date.

We use Royal Mail, DPD & Interlink. Interlink & DPD use a predict it service giving you an hour delivery window.

UK Economy Delivery 2-4 Days(Royal Mail / Courier depending on weight)

Order Value

£1  -  £50        £2.95
Over £50         FREE*
* Excludes some large items if delivery is to highlands / islands.

UK Standard Delivery 1-2 Days (Royal Mail / Courier depending on weight)

£3.95

Royal Mail Special Delivery (Next working day before 1pm)

Rates are calculated based on the weight of the order.  This information will be calculated during the checkout process.

Saturday: We are also able to offer Saturday delivery, before 9am delivery and before noon with most services.  Please contact us for a quote.

DPD / DHL (Predict It) UK Courier 

UK Mainland : £7.95

Highlands & Islands via DHL  £7.95

International 

Some orders of up to 2 kg can be sent via Royal Mail, this will be calculated upon check out.

Larger orders (DPD)

Most orders over 2kg can be sent via DPD Courier. (Prices below)

Zone 1 (£15) FR, BE, DE, LU, NL, IE - 2-3 Days
Zone 2 (£19)  AT, DK - 3-4 Days
Zone 3 (£23) IT, SK, ES, CZ, - 3-4 Days
Zone 4 (£27) GR, HR, EE, FI, HU, PL, PT, SI, SE - 4-5 Days
Zone 5 (£39) IS, NO - 3-5 Days

BFPO
All BFPO orders are sent by Royal Mail. Sometimes a small surcharge is necessary, in which case we will contact you before processing your order.

If we have to place a special order or an item is out of stock, delivery may be slightly longer. If the item ordered is out of stock we will contact you with the option to wait, choose an alternative or cancel the order. 

Most deliveries will require a signature so please ensure there is someone available to sign for your order. If no-one is present at the delivery address the parcel will be taken back to your local Royal Mail / Interlink distribution centre and a calling card left. The card will tell you where your parcel is being held and provide a contact number for you to call to arrange for re-delivery or collection.

PLEASE NOTE: If an order is returned to us by the courier as undelivered because of either a customer's refusal to accept the delivery or the customer not responding to cards left by the courier requesting contact to arrange re-delivery, the charges made to us by the courier will be the responsibility of the customer. At present the charge to us for any order returned as undelivered is £5.50. The extra postage charge for re-delivery of such orders will also be the responsibility of the customer.

VAT

All prices include VAT at 20%.  If you are in a country / state which is eligible for Zero VAT, it will show the price without VAT.  VAT Registration No. 879890832.

If you have any queries regarding our delivery policy please e-mail us on info@chainspeed.co.uk.