A small selection of our customer feedback:
You know, sometimes the "real" value of a knowledgeable, helpful and professional person cannot be measured in cash terms. As you know I recently purchased an Autocom Logic from you with some accessories.
1) who would have thought you'd sell me less than what I wanted because after REALLY listening to me, I did not need the full kit just the base unit?
2) who knew a 3.5mm filtered audio cable actually had to be fitted the right way round (4 segments on one end of the pin, 3 on the other end)?
3) who could pin point my sound issue in a 2 minute conversation and tell me where the (in my mind) hidden vox control was?
Sam a heart felt thank you for all your help - my son and I were out on the bike this weekend, and other than a quick stop to fine tune the vox, we had perfect audio between us and from the sat nav/music.
You really do know you stuff, are as helpful as can be, and to me that's priceless - I'm sure I'll be back for more stuff in the future.
Thanks again, Mark Wales
I would like to express my sincere thanks to you for your help and advice regarding the purchase of Autocom systems for my wife's and my bike. The expertise, very high levels of customer service and friendly professionalism that you have shown are very much appreciated, especially as these traits in business seem to increasingly rare! We very much look forward to using your business more in the future.
Andrew and Libby
Sam, Just a quick line to say many thanks for your help today. It is a rare thing to have someone who knows what they are on about and then takes the time to fit all the bits so well that they work! It was a pleasure to buy my kit from you as your back up is very impressive. Please thank you wife for the refreshments. We caught very heavy rain and very heavy traffic all the way home but the radio's worked very well all the way. I just need to sort out what I am going to do. It looks like the Kenwood.
Cheers & beers, Reg & John
Thanks you very much for your help with the questions I had before purchasing my F5.
Then the speed at which you dispatched it to me, I ordered on the phone about 10:30 and it arrived by special delivery the next day before 12:00, not bad for UK mail but as I live in Guernsey Channel Islands, in my book that's impressive service.
Well done Chainspeed I will be ordering from you again.
Thanks for sending my scala G4, it arrived 8am wednesday morning as you said. Very pleased and well worth buying as you also said, thankyou very much I am over the moon. Chainspeed will be reccomended to friends and certainly use again. Many thanks Mick Wells.
Dr Sally Simmons
I dont often get the chance these days to sit down at the computer just to send an email to praise the good service but i just could'nt let this go by unnoticed. Excellent service, great products, efficient web site brilliant communication and super fast delivery across the water to N.Ireland & not charged a fortune for postage as others do, Well done, a lot of other companies could learn a lot from you guys at Chainspeed.
Will definately recommend.
Many Thanks, Richard Cowan. N. Ireland
I just wanted to drop a line of thanks. The Autocom System is amazing!! I set it up (very easily I might add) and used all weekend, receiving a couple of phone calls and listening to music etc etc. Was amazed that everyone asked me what I was doing when they rang me because no one could tell I was on the bike cruising at 70mph on the motorway "it sounds like your in a quiet room" was the general consensus.
Quick response, honest advice and all round great service. Like I say many thanks for helping and setting me up, I couldn’t be happier. Few of my friends very impressed with Autocom as well and I will recommend you every time to them, if they get set up then I know we will never miss a sentence.
Many Thanks, Jon Gibson
I have bought a fair few things from Chainspeed over last year or so. Sam without a doubt is the man to ask about anything which is autocom; I have spent many many phone calls to Sam asking for help with my Garmin zumo 660 on its connecting issues with the autocom dongle. I found Sam to be extremely helpful and patient every time I would speak to him. I would strongly recommend anyone who is thinking of buying any autocom products to look here at Chainspeed.
Just wanted to thank you for your excellent,speedy service & the free can of chain lube,too!.Will recommend the Bark Busters & your site to others. R.Tadley
The Autocom Pro Duo came on Tuesday 18th November well packed and in good condition. The extra coiled 7 pin plug leads part No 1183 were a nice surprise in spite of a quick delivery. It was for my partner who has been using his worn out Sonic Intercom since 1977 yes that was 1977 and had intended to pack it up for his birthday this weekend.
Goods came in time and what a great service from Chainspeed, keep it up.
Kind regards Ann Carey
The bags have arrived and they are just like you said superb, I will pass the good word around for Chainspeed. All the best for the future.
Kind Regards, Neil Untulis
I picked up my Autocom Kit from the Sorting Office yesterday (why does Postie always seem to call when I'm out?!).
Obviously I can't leave you feedback as we didn't do the sale through EBay, but I would just like to thank you for your excellent service and quick responses to my emails which enabled me to make my purchase.
I will have no hesitation in recommending Chainspeed to anyone and you will certainly be my first point of call when I need to purchase any accessories for my system in the future.
Thanks & Regards, Mark Griffiths
Thanks for dealing with my order so promptly. As a result I have recommended your business to my motorcycle group and I understand they have placed an order and are considering further accessory purchases. Other members are also considering purchases at this time.
Good luck with the business
Regards, Pete Castle
I would just like to say thank you for your help with my recent order (pannier bags, Garmin Zumo and Autocom) It makes a change to deal with someone who does what they say, and are so helpful.
Cheers, Dave Carole
Just thought I would drop you a line regarding the bags, I used them on my trip to France last week and they worked beautifully. 3000 miles and 10 days, was a lot of different hotels and usually I take the panniers off but using the bags meant I could leave them on and just take my luggage to the rooms. Quality excellent, would be interested in other products as they come to the market. Much better than BMW version. They fit correctly and the reduction in size with the zip works well.
Really pleased with the purchase.
Big thanks, the Autocom turned up on Saturday at 6,50am I was not even out of bed! Nice to see some people still give good service in this day and age top marks.
I have to say, it is amazing and refreshing to see at what high pace you run your business. If only all companies worked like that.
Many thanks, G.
Many thanks for your timely response to my order and chasing of Autocom, your customer service has been exemplary and a real credit to you and your organisation.
I just wanted to say thank you for an excellent level of service. As cheeky as my order was at 16:30 you still offered next day delivery.
Not only that but had I ordered based on what I believed to be right, I would have wasted money on the wrong kit and had to order twice (perhaps in your favor :) )
Thank you again! I will certainly recommend you to my mates should they want comms kit.
Just a short note to thank you for the prompt delivery of the Autocom unit. Everything is fine and I’m in the process of fitting headsets. I do like the instruction about doing the testing with a vacuum cleaner running – housework will never be the same again!
Cymru am byth!
I don't normally do this because I don't have the time, and very few
companies impress me enough. However I must tell you that one of your
suppliers 'Chainspeed' from Carmarthenshire has bent over backwards to
make my purchase of a your vest, inner gloves and insoles one of the
most pleasurable experiences. They took time to talk to me at length
about the product (convincing me to buy Keis rather than Gerbings) and
sizing, and when thing didn't go entirely to plan (sizing wise) they
were at pains to make sure things turned out well.
I wish all retailers were like them - Thanks Nick
Once again you guys have excelled yourselves! My latest order arrived today and I only placed the order on Wednesday. You set the standard that others must live up to (and often fail!).
Thanks for the superb service - now I've just got to fit the lights...
A quick note to thank you for your exceptional customer service.
Having spoken to you before and always having found you very informative and friendly I contacted you re my non functioning BTM-01B module.
I realised that it was still within its 12 month guarantee period, but never for a moment thought that it would be exchanged for the updated module with the absolute minimum of fuss. The new BTM-02 appears to be working well, fingers crossed.
You really are a credit to your Company and I would have no hesitation in recommending both you and your Company.
Best wishes for the future, and I hope to deal with you again soon.
Our Tribe Intercoms have just arrived! Thank you so much for getting them to us quickly. It is so refreshing to deal with a company that keeps it’s promises. Not only have they arrived in time for our trip to Denmark, but we have a weekend to try them out first!
We have tried the F4 headsets already and we are completely blown away by the performance. We were getting crystal clear reception at 70mph, on noisy Harley Davidsons, about a mile apart on a long straight stretch of road, with OPEN FACE HELMETS ! Absolutely NO wind noise ! The reception did go a bit fuzzy once the line of sight was broken, but at a mile distance who’s complaining ! Can’t wait to try the PMR’s
Thanks again Sam, a pleasure dealing with you.
John & Arlene Stevens
We greatly appreciate all comments we receive.