Please use the form below and we will respond with a returns number. We are unable to accept any return without a returns number.

New goods which have been purchased from us may be returned to ourselves for credit/refund or exchange within 30 days of receipt. Goods require to be in a new / resalable condition when returned with all packaging unless it is a warranty claim. Please include a copy of the original receipt.

Goods supplied incorrectly/damaged must be notified within 7 working days using the contact details above.  It is recommended that goods are returned by recorded/insured delivery as we cannot accept responsibility for undelivered/damaged returned goods.

We are not responsible for any return postage costs unless the item/s are incorrect/damaged or faulty upon delivery.

We may accept returns outside of the 30 day period however there may be a re-stocking fee applicable.  This will not exceed 20% of the invoice total.

Returning an item in store

Please feel free to return an item via our store. Should you wish to exchange an item in-store, we recommend reserving the item prior to arrival by contacting our customer services team to arrange this for you.


Please address all parcels to:
Chainspeed Ltd
Unit C21
Holly Farm Business Park
CV8 1NP 

Tel: +44 (0)1926 678230