Delivery & Returns
DELIVERY
United Kingdom
DX Courier (2-3 Working Days) £4.95 (FREE on orders over £75)
DX Express Next Working Day - £8.75
International
International orders are calculated based on location, weight & service.
Most deliveries will require a signature so please ensure there is someone available to sign for your order. If no-one is present at the delivery address the parcel will be taken back to your local Royal Mail / Interlink distribution centre and a calling card left. The card will tell you where your parcel is being held and provide a contact number for you to call to arrange for re-delivery or collection.
PLEASE NOTE: If an order is returned to us by the courier as undelivered because of either a customer's refusal to accept the delivery or the customer not responding to cards left by the courier requesting contact to arrange re-delivery, the charges made to us by the courier will be the responsibility of the customer. At present the charge to us for any order returned as undelivered is £5.50. The extra postage charge for re-delivery of such orders will also be the responsibility of the customer.
VAT
All prices include VAT at 20%. If you are in a country / state which is eligible for Zero VAT, it will show the price without VAT. VAT Registration No. 879890832.
If you have any queries regarding our delivery policy please e-mail us on info@chainspeed.co.uk.
* Not a Guaranteed Time Frame
RETURNS
Please use the form below and we will respond with a returns number. We are unable to accept any return without a returns number.
New goods which have been purchased from us may be returned to ourselves for credit/refund or exchange within 30 days of receipt. Goods require to be in a new / resalable condition when returned with all packaging unless it is a warranty claim. Please include a copy of the original receipt.
Goods supplied incorrectly/damaged must be notified within 7 working days using the contact details above. It is recommended that goods are returned by recorded/insured delivery as we cannot accept responsibility for undelivered/damaged returned goods.
We are not responsible for any return postage costs unless the item/s are incorrect/damaged or faulty upon delivery.
We may accept returns outside of the 30 day period however there may be a re-stocking fee applicable. This will not exceed 20% of the invoice total.
Returning an item in store
Please feel free to return an item via our store. Should you wish to exchange an item in-store, we recommend reserving the item prior to arrival by contacting our customer services team to arrange this for you.
Please address all parcels to: Chainspeed LtdUnit C21Holly Farm Business ParkHonileyKenilworthWarwickshireCV8 1NP
Tel: +44 (0)1926 678230